Refund Policy
Service Corrections & Refund Policy
Customer satisfaction is important to us.
If you believe an area was not cleaned according to the agreed scope of service, please notify STC Cleaners within 24 hours of service completion.
When appropriate, STC Cleaners may:
Return to correct the affected area(s)
Provide a service credit toward future services
Offer another reasonable resolution at the Company's discretion
Our preferred remedy for legitimate cleaning concerns is a service correction rather than a partial or full refund.
Refunds, if any, are issued solely at the Company's discretion and subject to the terms of the Service Agreement and applicable law.
Requests submitted more than 24 hours after service completion may be denied and may not be eligible for a service correction, credit, refund, or other remedy.
Our preferred remedy for legitimate cleaning concerns is a service correction rather than a cash refund, subject to the terms of the Service Agreement and applicable law.