📅 CANCELLATION, BOOKING DEPOSIT & NO-ACCESS POLICY
To reserve an appointment, a $60 Booking Deposit is required at the time of booking unless otherwise agreed to by the Company.
The Booking Deposit will be fully refunded if the customer cancels or reschedules the appointment with at least 24 hours' notice.
The Booking Deposit will be forfeited and retained by the Company if the customer:
Cancels or reschedules with less than 24 hours' notice.
Is not home and has not provided the required access information.
Forgets to unlock the door.
Fails to provide a working key, access code, or other entry method.
Forgets about the scheduled appointment despite receiving reminders.
Refuses service after the cleaning team has arrived.
Otherwise causes the appointment to be missed or prevents the team from accessing the property.
If the cleaning team arrives at the property and cannot gain access, the appointment may be considered a missed appointment and the Booking Deposit may be retained.
If the team has already arrived and the customer cancels or denies access, no refund will be issued for the Booking Deposit or any service time reserved for the appointment, subject to applicable law.